Responsible Gaming

Our Commitment

Responsible gaming is built into everything we publish. It accounts for 20% of every Stay Score, we never promote chasing loyalty tiers, and our table-game guides are honest about the house edge. We believe the best resorts make it just as easy to stop as it is to start.

Know the Age Rules

The legal gaming age in Canada is set by each province and territory:

• 19+ in British Columbia, Saskatchewan, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Yukon, the Northwest Territories and Nunavut.
• 18+ in Alberta, Manitoba and Quebec.

Casinos require valid government-issued photo ID. Never help a minor gamble.

Golden Rules for Smart Play

• Set a budget before you arrive and treat it as the cost of the evening, like a concert ticket.
• Set a time limit and use a phone alarm. Casinos are designed without clocks or windows.
• Never chase losses. Trying to win money back usually leads to bigger losses.
• Never borrow or use money meant for bills, rent or savings.
• Take regular breaks and enjoy the spa, shows, walks and dining that resorts offer.
• Play only when you feel well, never when stressed, tired or upset.

Warning Signs

Gaming may be becoming a problem if you or someone close to you:

• Spends more money or time than intended, more and more often.
• Feels restless or irritable when trying to cut back.
• Hides gaming activity from family or friends.
• Borrows money or sells belongings to keep playing.
• Neglects work, studies, relationships or health.
• Sees gaming as a way to solve financial problems.

Tools Available at Casino Resorts

Canadian casinos provide a range of free tools to help guests stay in control:

• Voluntary self-exclusion programs that let you ban yourself from gaming venues for a chosen period.
• On-site information centres staffed by trained advisors who offer confidential, judgment-free conversations.
• Loyalty card limits and play summaries that show exactly how much time and money you have spent.
• Cooling-off breaks arranged with guest services.

Free and Confidential Support

If gaming is affecting you or someone you love, help is available and it works. These organisations offer free, confidential support:

• Responsible Gambling Council for Canada-wide prevention and resources.
• ConnexOntario for 24/7 help for Ontario residents.
• GameSense for player information and support.
• Gamblers Anonymous for peer support meetings.
• Gam-Anon for family members and friends.

Supporting Someone You Care About

Talk openly and without blame, focus on how their gaming affects you, and encourage them to reach out to a support service. Remember to look after your own wellbeing too; services like Gam-Anon exist specifically for families and friends.